Service 02
Pre-authorisation
Policy identified, eligibility confirmed, and an authorisation letter with the provider before or at the point of admission.
The hospital needs one thing before it admits: written confirmation that somebody solvent stands behind the bill.
What happens
Three moves.
Always in this order, on every case, regardless of size or hour.
Policy identified
We match the guest to a policy and confirm eligibility with the insurer or assistance company.
Limit advised
An amount the admissions desk can work to, so nothing waits on a second call.
Letter issued
Written authorisation goes to the provider before, or at, the point of admission.
- Admission proceeds without a deposit
- Written eligibility rather than a verbal assurance
- A limit the admissions desk can act on immediately
- Patient identity and policy number
- Where the guest is, and what is wrong
- The insurer’s confirmation of cover
Next step
Walk a case through with us.
The quickest way to see whether this fits is to take one real scenario and run it end to end.