Service 06
Case management
A named coordinator per case, tracking the patient from notification through transfer, treatment, discharge and repatriation.
Someone awake, in the right time zone, who already knows the case.
What happens
Three moves.
Always in this order, on every case, regardless of size or hour.
Coordinator assigned
At notification, by name, with a direct line.
Case tracked
Transfer, admission, treatment and discharge, all on one file.
Closed out
Repatriation where needed, then reconciliation, then the file closes.
- One person who already knows the case
- Both sides updated from the same file
- A case reference that survives the whole chain
- A direct line for out-of-hours authorisation
- Consent to hold and move the clinical documents
- As much notice of a repatriation as you have
Next step
Walk a case through with us.
The quickest way to see whether this fits is to take one real scenario and run it end to end.